Visitor Information
Children's age

Which terms of cancellation do apply for my booking?

The cancellation of your stay booked with flexible rates is possible free of charge within the specified periods:

05.03.2024 – 22.12.2024: up to 14 days before arrival
08.01.2025 - 07.02.2025: up to 14 days before arrival
23.02.2025 - 23.12.2025: up to 14 days before arrival

For bookings within the following periods, a cancellation within the specified deadlines will result in a retention of the deposit of 30 % of the booking price:

22.12.2024 – 07.01.2025: up to 60 days before arrival
08.02.2025 - 22.02.2025: up to 60 days before arrival

After the specified dates we charge 100 % of the total booking price for cancellation. Please note that reservations can only be cancelled in written form.

We recommend you to take a travel cancellation insurance with „Europäische Reiseversicherung“ which you can find here. More information: Information sheet HotelstornoPlus | Info sheet Hotel Cancellation Premium.



When can I check in to my apartment?

Your apartment will be ready for you on the day of arrival from 3.00 pm. Please vacate your apartment on departure day by 10.00 am.

What are the opening hours of the wellness area?

Sauna and steam-bath are open daily from 02.00 to 08.00 pm.
In the heated outdoor pool you can swim every day from 08.00 am to 08.00 pm.

Which is included in the service package?

With our service package you are provided with bed linen and towels upon arrival. Furthermore, basic equipment of cleaning materials, toilet paper and kitchen roll is provided in your apartment. You also receive a starter pack including coffee, tea, salt and pepper. Of course, the final cleaning of your apartment is also included in the package.


€ 60,00 for the Premium Apartment 1 Bedroom
€ 75,00 for the Deluxe Apartment 2 Bedrooms
€ 75,00 for the Penthouse Apartment 2 Bedrooms
€ 90,00 for the Executive Apartment 3 Bedrooms
€ 90,00 for the Penthouse Apartment 3 Bedrooms

What are the terms of payment?

Non-refundable rate:

  • Your stay includes accommodation at the best currently available rate.
  • Free cancellation is not possible and 100 % of the total amount must be paid at the time of booking.
  • We recommend taking out a travel insurance at the time of booking.

Flexible rate:

  • With the flexible rate a deposit of 30 % of the booking price is required.
  • The rest of the booking price is due 14 days before arrival.
  • In case of cancellation within the given cancellation period, the deposit will be fully refunded.
  • You are welcome make your payment with the following credit cards: Mastercard, Visa, Diners Club/Discover, American Express, Union Pay, JCB, Maestro and V Pay or by bank transfer.

Our bank details: 
All-Suite Resorts - Österreich GmbH, Resort Paznaun
BTV Innsbruck
IBAN: AT97 1640 0001 4016 6065, BIC: BTVAAT22


What features does my apartment have?

light-flooded living room

  • combined kitchen and living room with dining table
  • parquet floors
  • living area with sofa bed
  • satellite TV
  • free Wi-Fi
  • balcony or terrace with fascinating view

spacious bed and bathrooms

  • separable beds in the bedrooms
  • safe
  • modern bathrooms with tub/shower/toilet or shower/toilet
  • hair-dryer
  • towels and bed clothes
  • wellness bag with bathrobe, slippers and towel

fully equipped kitchen

  • dish-washer
  • refrigerator
  • glass-ceramic cooktop
  • combination microwave oven
  • pots
  • tableware
  • cutlery
  • filter coffee machine
  • toaster

How much does the cleaning of my apartment during my holidays cost?

The costs for intermediate cleaning on request amount to:


€ 60,00 for the Premium Apartment 1 Bedroom
€ 75,00 for the Deluxe Apartment 2 Bedrooms
€ 75,00 for the Penthouse Apartment 2 Bedrooms
€ 90,00 for the Executive Apartment 3 Bedrooms
€ 90,00 for the Penthouse Apartment 3 Bedrooms

Can I have the towels and bed clothes changed during the stay?

Of course! We gladly make your beds fresh and provide new towels and cosy bathrobes in your apartment.

For this service we charge the following fees:
Change of towels: € 8,00 per person/change
Change of bed clothes: € 15,00 per person/change
Change of bathrobes: € 12,00 per person/change 

Are there any additional costs or taxes?

All taxes and fees are included in the apartment price, except the fee for final cleaning and tourism tax. Tourism tax is € 3,20 per person per night (from 15 years).

Is it possible to have an additional bed in the apartment?

We gladly arrange the sofa in your apartment as an additional bed.  Per person/night we charge € 55,00. Cots are provided for a fee of € 50,00 and high chairs for a fee of € 30,00 per stay. Please inform us about your needs.

Are pets allowed at the All-Suite Resort Paznaun?

We also welcome your four-legged friend. But it is required to inform us upon booking. We charge a fee of € 29.00 per day/dog exclusive pet food.

One dog is allowed in the Apartment 1 or 2 Bedroom(s),
two dogs are allowed in the Apartment 3 Bedrooms.

Where can I park my car and do you have an electric charging station?

You can park your car in our parking garage. For direct bookers the parking is free. You can also find electric charging stations in our garage (for a fee). Please bring the charging cable for your e-car.

Where can I eat out in Galtür?

You step through the door and stand in the middle of the hustle and bustle of the fifth all-suite resort. We are so happy to become 5 that we dedicate Suite Nº 5 to this resort. Suite Nº 5 is not a classic bar with elaborate drinks and a professional bartender. Here, clichés are turned upside down: cool design, relaxed atmosphere and really good products. A for arriving, strengthening, planning adventures and reviewing.

You will also find numerous restaurants and cafés in the Paznauntal for a snack in between or a delicious meal. From rustic alpine huts to hearty inns and fine dining, you will find all kinds of options to pamper your palate.

Where can I go shopping?

You can find everything you need in your holidays, like food and all kinds of convenience goods at the M-Preis supermarket in Galtür. For fresh bread and sweet pastries visit the Bäckerei Kurz.

Do the restaurants offer take-away service?

Some of the restaurants in Galtür also offer take-away service. Enjoy the delights comfortably in your apartment. Find some of the restaurants here:

Tiroler Stube
Wednesday to Monday: 11.30 am - 09.00 pm
Tel.: +43 (0)5443 / 8223 or +43 (0)664 / 7833492

Alpengrill Imbiss Galtür
Wednesday to Monday: 11:00 am – 09:00 pm
Tel.: +43 54438288

Steakhouse & Pizzeria Bierkessel
Monday to Sunday: 11:30 am -10:00 pm
Tel: +43 54438214

Is there a washing machine in the Resort that I can use?

Yes, the washing machine including detergent and dryer can be used free of charge.